You have a question?
Children up to and including 6 years stay free of charge in their parents' bed. Breakfast is also free of charge for children up to 6 years.
From the age of 7, children count as full payers, please book an appropriate room with enough beds.
For the little ones, we will gladly provide a baby crib, subject to availability. If your baby wants to stay in bed with you, we will be happy to install a fall-out protection on the bed, subject to availability - just talk to us or send us an email in advance.
No, due to the transparency, bookings by telephone are not possible. You are welcome to book directly on our website, however, should you have any problems we will always be happy to assist you.
The easiest and fastest way to make a booking is directly online on our website. Here you will also get the guaranteed lowest room rate. If you have a question, we are of course always happy to help.
Munich: The easiest way to reach Munich Airport is to take the S-Bahn from the main train station. From Cocoon Stachus you can reach it in about 5 minutes on foot and from Cocoon Hauptbahnhof in about 2-3 minutes on foot. If you are staying at Cocoon Sendlinger Tor, it is best to take the U1/U2 from Sendlinger Tor to Hauptbahnhof and change to the S-Bahn there.
Salzburg: You can easily reach Salzburg Airport by O-bus from the main train station. It is located directly in front of the hotel and can be reached in 2 minutes on foot.
You can use your parking space after check-out (11 am at the latest) until 2 pm.
Would you like to park longer? If available, you can extend the parking time for an additional fee.
If you have not received your invoice automatically from the tour operator, the booking portal or Cocoon, please contact us.
Yes, we will be happy to provide you with a baby bed free of charge if requested. Please note that we only have a limited number of cots available and therefore we can only guarantee the availability if you reserve in advance.
No, the Cocoon Hotels are generally non-smoking hotels. However, you can always take a relaxing smoking break at our courtyards.
No, our Cocoon Hotels are not equipped with any of these facilities. At our Cocoon Hauptbahnhof you can rent a yoga mat on site to start or end your day with a little workout. You are welcome to ask about training or wellness facilities in the neighbourhood at any time.
Pets are always welcome at Cocoon Hotels. Dogs and cats are charged 10,- Euro per night.
If you want to bring another pet, we look forward to hearing from you.
Your room is available from 2 pm. Should you arrive earlier and already want to move into your Cocoon, you can book an early check-in for a small surcharge of 15€, subject to availability, and make yourself comfortable right away.
There are charging stations for electric cars in the underground car park at Cocoon Hauptbahnhof. If you want to charge your car, just talk to us directly on site.
Unfortunately, Cocoon Stachus, Cocoon Sendlinger Tor and Cocoon Salzburg do not currently have charging stations.