Cocoon FAQ for all sites


When is breakfast served?

Mon-Fri from 7.00 - 10.00 am, on weekends & public holidays from 7.30 - 11.30 am

 What’s the price of the Cocoon breakfast?

- 14,90 Euro per person/day 
- Children up to 6 years old enjoy breakfast free of charge and children up to 10 years old are charged 7,90 Euro per person/day

Is the breakfast also suitable for vegetarians/vegans?

Yes, we offer a fine selection of vegetarian or vegan products.


What are the general arrival and departure times?

We have your room ready for you from 2 pm. Until 11 am we ask for your departure.

Can I check into my room earlier or stay in my room later on departure?

Yes, for an additional 15,- Euro you can check in early or stay longer on request and subject to availability on site. Just ask at the reception for an Early Check-in or Late Check-out. Booking in advance is not possible, thanks for your understanding.


Can I store my luggage with you?

Yes, you can leave your belongings with us free of charge at any time. We are happy to look after your luggage for the time before you move into your room or even after check-out.


How long is the reception staffed?

There is someone at our reception desk available for you 24/7.

What are the opening hours of the hotel bar?

Our hotel bars are open 24 hours a day in every Cocoon Hotel. We are happy to provide you with ice-cold as well as hot drinks and fresh snacks at any time of day or night.


Can I park my car in the Cocoon Hotels?

Cocoon Hauptbahnhof: You are welcome to book the hotel-owned underground car park on site for 18€ per night, subject to availability. Unfortunately, it is not possible to reserve a parking space in advance. We also ask for your understanding that we cannot guarantee a free parking space. Please note: The passage height is max. 2.05 metres.

Cocoon Stachus: You are welcome to use the nearby public DB parking garage (Senefelderstraße 7) for 23 € per day. Please note that this is not a hotel parking lot and it is therefore unfortunately not possible to reserve a parking space in advance.

Cocoon Sendlinger Tor: There is currently no hotel underground car park available on site. You are welcome to stop directly in the hotel access zone to unload your luggage and park your car at our partner hotel Gio (Häberlstrasse 9) for 18€ per day.


Where are the Cocoon Hotels located?

All our hotels are centrally located in the heart of the Munich city centre, only a few minutes walk from the most beautiful squares of Munich: Marienplatz, Karlsplatz Stachus, Sendlinger Tor and many more. For a detailed description of our location and accessibility, please have a look at our contact page.

How do I get to my Cocoon Hotel?

You can easily reach all our Cocoon Hotels by car or by public transport. For a detailed description, please have a look at the FAQs of each hotel.


Can I bring my pet along?

Dogs are always warmly welcome and are charged at 10,- Euro per night.
We would be happy to help you if you wish to bring another pet with you.


Is there a babybed available?

Yes, we will be happy to provide you with a baby bed free of charge if requested. Please note that we only have a limited number of cots available and therefore we can only guarantee the availability if you reserve in advance.


Stay at Cocoon Hotels with children:

Children up to the age of 10 sleep free of charge if they stay in their parents' bed.
From the age of 11, children count as full occupants, please book a room with enough bed capacity. Our Chill Out Almen, Cocoon Chalets or Cocoon Stadl are the ideal place for families, you will feel very comfortable there.


How can I book with you?

The easiest and fastest booking option is to make a booking directly online on our website. Here you are also guaranteed to get the best possible room price. Should you have any questions don't hesitate to contact us at any time.

Is it also possible to book by phone?

No, due to the transparency, bookings by telephone are not possible. You are welcome to book directly on our website, however, should you have any problems we will always be happy to assist you.


Do I need a credit card for booking?

Yes, in order to book a room, it is necessary to provide a credit card.

Please note that, in keeping with the motto "not only cash is king", we only accept card payments in our hotels for reasons of hygiene and no longer take cash payments.


Are smoking rooms available in the Cocoon Hotels?

No, the Cocoon Hotels are generally non-smoking hotels. However, you can always take a relaxing smoking break at our courtyards.


Is there a wellness area, sauna or a fitness room?

No, our Cocoon Hotels are not equipped with any of these facilities. At our Cocoon Hauptbahnhof you can rent a yoga mat on site to start or end your day with a little workout. You are welcome to ask about training or wellness facilities in the neighbourhood at any time.


Are there rooms suitable for the handicapped people?

Yes, our Cocoon Hauptbahnhof offers a wheelchair accessible room. If you want to book this type of room, please contact us in advance. Our Cocoon Hauptbahnhof is also fully barrier-free. You can easily reach your room by lift.

The Cocoon Stachus and Cocoon Sendlinger Tor do not have a barrier-free room available.


Is there a lift provided in the Cocoon Hotels?

Yes, in all our Cocoon Hotels you have the possibility to reach your room comfortably by using the lift or in a more sportive way by using the stairs.


Does the Cocoon Hotels provide WLAN in the room?

Yes, as a guest you can enjoy free high-speed WLAN in your room as well as in all public areas in all our Cocoon Hotels. Just ask at the reception for the log-in data.


Are the rooms equipped with air conditioning?

Yes, there is no need to melt in our Cocoon Hotels, as all our rooms feature air conditioning. You can easily adjust your desired temperature at the control panel.


Have I got a safe in my room?

If you stay overnight in our Cocoon Central Station, you will find a safe in every room to keep all your valuables and favourite objects safe.
Neither our rooms in the Cocoon Sendlinger Tor nor in the Cocoon Stachus have a safe.


Is it possible to rent a bike?

Yes, you can rent one of our Cocoon retro bikes in any of our Cocoon Hotels, subject to availability and against a fee of 10 € per day. Have fun cruising through our gorgeous Munich. Are you still looking for great places to visit by bike? Just have a look over here, we got some (secret) tips for you.


Are there cosmetics provided in my room?

Yes, all our rooms have a soap dispenser at the sink and a shampoo dispenser in the shower.

Is there a hair dryer available in my room?

Yes, we will not allow you to leave wet, you can find a hair dryer in each of our rooms.

Ironing station

Is there an iron or ironing board?

Yes, you can borrow an ironing board and an iron at the reception at any time subject to availability.


Can I borrow an umbrella?

Yes, you can borrow an umbrella at any time, subject to availability, by depositing a deposit at the reception.